Going live on NetSuite is a big achievement—but it’s not the end of the journey. In fact, it’s just the beginning of getting real value from your ERP system. Like any major investment in your business, NetSuite needs ongoing support, optimization, and training to keep up with your team and your goals. Without it, performance can stall, users may get frustrated, and your ROI could fall short. That’s why support after going live on NetSuite is so important.
At Meridian Business, we help companies take the next step—supporting your system, your people, and your progress.
Why Ongoing NetSuite Support is Essential
NetSuite is Not a Set-It-and-Forget-It System
Once you’re live on NetSuite, it’s tempting to assume the hard part is over. But just like a new piece of machinery or facility upgrade, your ERP system needs to be supported, maintained, and improved over time. Without this continued investment, performance will slip, users may struggle, and you won’t realize the value you were aiming for in the first place.
Three Critical Reasons to Plan for Support After Going Live
- Ongoing Maintenance: Every ERP system needs technical care. Ignoring updates, skipping regular system checks, or overlooking minor issues can lead to larger breakdowns. NetSuite is no different. It must be monitored and maintained to keep your business running smoothly.
- Evolving Business Needs: As your business changes, so will your ERP requirements. You may launch new services, open new locations, or restructure teams. Support after going live on NetSuite ensures your system continues to match your current needs—not just your old ones.
- Employee Transitions and Training: People come and go, and that means fresh training is necessary. Ongoing support includes onboarding new users and retraining existing ones. A team that’s confident using NetSuite is far more likely to adopt it into their daily workflow.
Our Approach: Empower by Meridian Business
We offer structured NetSuite support through our managed services program called Empower. We built it to meet the real-world needs of growing organizations. Here’s how it works:
Tiered Support Model
Our Empower program includes a tiered rate structure, which scales based on how much support you need each month. That means you only pay for the support you actually use—whether you need help with a specific project, ongoing optimization, or daily training requests.
What’s Included
We provide a full range of support services under Empower, including:
- Issue Resolution: We quickly identify and resolve bugs or errors that may appear as you continue using NetSuite.
- System Optimization: We help implement new features or improve how current modules are used to streamline your processes.
- User Training: Whether you hire new team members or need refresher sessions for existing staff, we provide live, personalized training to keep your people confident in the system.
- Strategic Guidance: We offer insights on how to make the most of NetSuite as your company grows or changes. Our team will guide you on how to leverage features you may not be using yet.
How NetSuite Support Drives Long-Term Value
You didn’t invest in NetSuite to get short-term results. Ongoing support helps protect your investment and unlock additional value over time. From new functionality to better adoption by your team, staying supported gives you the flexibility and insight to grow smarter.
Here’s what we’ve seen with clients who stay engaged after going live on NetSuite:
- Faster troubleshooting and less downtime
- Higher user satisfaction and system adoption
- Stronger alignment between the ERP system and the business goals
- Access to expert recommendations before problems occur
- Better ROI from your NetSuite platform
In Summary
Support after going live on NetSuite is critical to the success of your system and your organization. Just like any important piece of equipment or facility, your ERP requires regular maintenance, upgrades, and user training. Our Empower program is designed to provide everything you need—from fixing issues to guiding your growth. If you’re ready to get the most out of your system, contact us today to talk about how we can support your team moving forward.
