NetSuite CRM

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Organizations are continually looking for opportunities to increase customer retention and reduce costs especially in the current economic climate. mPower has seen a recent increase in interest around how NetSuite CRM (Customer Relationship Management) can be deployed to accomplish both.

Many organizations deploy an application outside of NetSuite to track leads, opportunities and customer contact information while leveraging NetSuite for sales orders, fulfillment, renewals, and support. Leveraging NetSuite can provide your sales organization with a single application for tracking potential customers as well as sales and fulfillment activity for existing customers while removing the need to license two different applications.

Example of Lead Record

Several clients have recently reviewed moving to a NetSuite only CRM solution with the below items being factors in that decision:

NetSuite CRM enables teams to access a 360-degree perspective of each customer. This holistic approach allows for more personalized interactions, improved customer satisfaction, and better-informed decision-making.
NetSuite will automatically “convert” the lead to a prospect and then a customer based on the defined status of the relationship and pull through customer information collected along the way.
NetSuite reporting, dashboards, and KPI’s can be created based on your company’s sales pipelines.

NetSuite CRM is not only used for tracking the process on an initial sale, but it can also be used for customer returns, warranty, and case management.
NetSuite CRM case management can be used to address customer questions or issues in a timely fashion.
Cost to maintain integration between leading applications such as Salesforce and HubSpot with NetSuite

Contact your mPower lead if you would like to learn more about how CRM can support your customer relationship management requirements.